Should you wish to return your purchase, it is important that you go through the following steps.

You must always correspond with the specified e-mail address of the order.

VÆR OPMÆRKSOM!

Inden du returnerer noget til Royal Christmas, beder vi dig venligst: helligdage, kontakt os venligst via e-mail.

Du kan kun returnere den, hvis du har modtaget en aftale / svar.

Returneringer med andre farver tape: såsom grå eller sort osv. vil IKKE blive behandlet.

Your order can be returned to us within 14 days of receipt.
You must return your order unused and undamaged in original packaging. Please also read the return conditions standing below.

Christmas lights, flagpole trees, Christmas items with lights, baubles and decorated artificial Christmas trees are excluded from return.
Also invoices bearing the words no trial period and the online ordering are excluded from return.

PAY ATTENTION! Monday to Friday from 1:00 PM - 5:00 PM. The returns department is closed on Saturday and Sunday!
Also closed daily between 12:00 pm and 1:00 PM and after 5:00 PM. Pass this on to your delivery service!

Returns are accepted until December 23th - 16.00 hours. Mail no later than December 23th - 16.00 hours to ina@royalchristmas.nl the tracking number of
the package, the carrier's name and your order number. After Christmas, no returns are accepted

du skal altid svare til den angivne e-mail-adresse for ordren.

 

PAY ATTENTION:

• In order to be able to process your return, only packages with an order number clearly visible on the box will be processed.
• Only returns with a clearly visible order number will be processed.
• Companies are excluded from return, will not be processed.
• Have you received a message:  it cannot be returned, it will not be processed.
• If you return an item outside the set conditions, the payment obligation does not expire.

 

Return Policy for consumers:

• Here we give an indication of the return costs per package.The prices per parcel service and carriers are different.
  
  Costs for returning the goods are for the customer. The shipping costs for returning are for your own account, even when returning part of your order.
  The costs per parcel service such as DHL and DPD (Chronopost) can be sent vary from approximately 15,- € to € 35,- € from Denmark to Netherlands.
  For larger boxes such as a large Christmas tree Utah you have to take into account
  with approximately 60,- € in return costs.
  Due to their nature and size, larger boxes cannot in most cases be returned by regular mail. Even when returning part of the order, the shipping costs are for your account and are not refundable. Of course it is also possible to return your purchase yourself to the address we give you. Always keep the track and trace of your shipment and keep following it so that you can see that it has been delivered to us.

          Prices are excluding of VAT.

• We reserve the right to charge additional costs in the event of damage caused by you to returned goods
• Any costs resulting from, not being at home, wrong address or package being refused, will be charged to the customer.
• There is no term of approval period of 14 days for orders placed after December 9.
• Christmas lights, flagpole trees, Christmas items with lights that have been removed from the packaging, baubles and decorated artificial Christmas trees are excluded from return.
  Also invoices bearing the words no trial period and the online ordering are excluded from return.
• Returns are accepted until December 23th - 16.00 hours. Mail no later than December 23th - 16.00 hours to ina@royalchristmas.nl the
  tracking number of the package, the carrier's name and your order number. After Christmas, no returns are accepted.
• Please note that no packets are accepted with us at the weekend.
• Packages that are refused by customer will not be accepted / dealt by Royal Christmas.
• Questions about your order or goods that have not been received must be submitted within 7 days after you have received the orderplaced with us via: e-mail at info@royalchristmas.nl, stating your order number and tracking number.
• Questions regarding your order that have not been received within the prescribed period will not be treated.
• When returning a product outside the specified conditions, the payment shall not lapse.
• When the product has been returned, and the article is damaged or is incomplete in the package, we reserve the right to return the goods to the customer or charge the costs to the customer.
• Cancellation of the order is only possible if the order has not yet been processed.
  ( when you have received a tracking number , the order has been processed )
• Only orders for which the returns before Christmas have been sent to ina@royalchristmas.nl with the track and trace number of the returned package.
  Your return must be delivered to the specified address, not to a pick-up / parcel shop.